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Our Terms Shape How Your Account Works

When you open an account on neko4d slot, you enter into an agreement that protects both you and our platform.

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neko4d slot Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Where to Ask About These Rules

Our support team is here to walk you through any part of these terms that isn't clear.

Live chat Open a chat from inside your account dashboard or on the lobby page. Our team responds within seconds on weekdays between 08:00 and 22:00 Jakarta time.
Email Send a question to our support address and we'll reply within 24 hours. Use this channel for account-specific or policy questions that need a detailed answer.
In-app help Tap the Help icon in your account menu on mobile or desktop. You'll find quick answers to common terms questions and a direct link to live chat support.
HOW WE HANDLE YOUR DATA

Keeping Your Account Secure Under Our Terms

These terms include how we collect, store and protect your personal information. When you open an account, we ask for your name, ID number and payment details — information we need to…

Data encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your account balance and login, are encrypted end-to-end. We do not store full payment card details on our servers.

Identity verification

Before you withdraw, we verify your ID number and payment method match your account. This is a term requirement and takes 5–10 minutes on your first withdrawal.

Data retention

We keep your account data for the duration of your membership. If you close your account, we retain records for seven years to meet local compliance and fraud-prevention rules.

Cookie policy

Our platform uses cookies to remember your login, track your session, and show you relevant lobby updates. You can manage cookie settings in your browser at any time.

Request your data

Contact support with your account email and we'll send you a full export of your personal data, account history and transactions within 14 days.

Close your account

Open your account settings, scroll to the bottom and select 'Close Account'. We'll process the closure within 48 hours and send a confirmation to your email.

Your Questions About These Terms Answered

Read through the questions below for straight answers on account rules, what you can and can't do, and what happens if something goes wrong.

If we find that you've breached a material term — for example, using someone else's payment method, creating multiple accounts from the same device, or attempting fraud — we may suspend or close your account. We'll email you with details. You can appeal any suspension through our support team within 30 days.

Yes. Open your account settings, tap 'Profile' and edit your name, email or phone number. Payment method changes go through a quick verification step to keep your account secure. Contact support if you need to update your ID or banking details for a withdrawal.

You can close your account anytime from your settings. Any balance in your wallet must be withdrawn first. Once closed, you'll receive a final statement by email within 48 hours. You can reopen an account after closure, but you'll go through the sign-up process again.

These terms apply from the moment you open your account until you close it or we close it. If we make changes to the terms, we'll email you at least 14 days before they take effect. If you don't agree with an update, you can close your account before the new date.

Contact our support team with your account email, the game name, and the date and time of the disputed round. We'll review your account logs within 48 hours and send you a full explanation. If you disagree with our answer, you can escalate to our disputes team for a second review.

Deposit and withdrawal limits depend on your payment method — DANA, OVO, GoPay and QRIS each have their own minimums and caps. You can see your limits in the Wallet section before you deposit. Contact support if you want to request a higher withdrawal limit, which we assess on a case-by-case basis.

Yes. Whether you play via our mobile app or desktop site, these terms apply equally. Your account, balance and settings sync across both. If you log out on one device and log in on another, your session is secure as long as you use your correct login credentials.

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